Service concept

   In order to truly realize the purpose of "serving for users, being responsible for users, and satisfying users", Our company --Zhejiang ROOQ Electric Co.,Ltd makes the following promises to users for product quality and service:20107261387391473.jpg

1、Our company guarantees that all links of production will be strictly implemented in accordance with the ISO9001 quality assurance system. Regardless of product design, manufacturing, and product inspection, we will closely contact users and owners to feedback relevant information, and welcome users and owners to visit our company at any time Visit guide.

 2. The equipment and products supporting the key projects are guaranteed to be delivered in accordance with the requirements of the contract. For those who need technical services, professional technical service personnel will be sent to participate in the unpacking acceptance and guide the installation and commissioning work until the equipment operates normally. 

 3. Guarantee to provide users with excellent pre-sales, in-sales and after-sales services, and provide users with a comprehensive introduction to the performance and usage of the product, and provide relevant information. It is obligated to invite the buyer to participate in the technical design review of the supplier when necessary.   

  4. According to user needs, organize business training on equipment installation, commissioning, use and maintenance technology for the demander. Carry out quality tracking and user visits to key users, and continuously improve product performance and product quality according to user needs in a timely manner. 

 5. The equipment (product) runs for twelve months as the warranty period. Luger Electric is responsible for the quality problems during the warranty period, and implements the "three guarantees" (repair, replacement, and return) for the products.   

 6. For products that exceed the "three guarantees" period, guarantee to provide repair parts and provide repair services according to user needs. The accessories and wearing parts of the product are provided at a preferential ex-factory price.  

 7. After receiving the information about the quality problems reported by the users, reply or dispatch service personnel within 2 hours to arrive at the scene as soon as possible, so that the users are not satisfied and the service will not stop.